a shop if consumers have a "hurt" feeling, then, if you are the consumer, you will patronize this shop? I’m afraid most of the answers are yes. However, there is a store operation process is a very serious problem, a lot of the owner do not know why consumers have "injured" feeling in his shop. So, why foot store customers will "injured"?
in the process of foot store operation, almost all of the foot store there are different degrees of loss of the guests, a small part of the foot store is normal for the loss of customers, the rest are basically the abnormal loss of old customers, more of a veteran foot store is serious, 1000 members from a few years ago now, fall to less than 200 members, had to start a new round of talk plan.
and above this phenomenon correspondingly, there are a lot of talk as foot store as a life-saving straw, but also paid a high price to talk more, actually a lot of foot store operators know: the development of an old customer is 5 times the cost to maintain an old customer, so why old customers the loss?
from customer relocation, work to mobilize these objective factors, foot managers micro journal believes that the main reason for the loss of customers is the foot foot store "hurt"! To sum up, the customer feel foot injuries, the most common are the following:
first: the effect is not satisfactory. The guests had to foot store is to solve some physical problems, but spent much of the price, but did not receive the expected results, there is a feeling cheated; on the other hand, the customer in the foot store card, become old customers, some reflexologist think is an old customer, you don’t have to be like before that service, that is causing the customer "deception";
second: an accident. Because reflexologist technology is not in place or other problems that lead to the guest body problem is more serious, the guests did not dare to
third: forced marketing. Many foot store this month in order to complete the task performance, to reflexologist mandatory performance indicators, the reflexologist in order to complete the task, not according to your actual situation, a hard sell;
fourth: over marketing. Foot shop every day to engage in activities, every month there are concessions, when the guests of chives, cut the crop of another crop, completely not to breathe.
if you are a foot store operator, can in fact be corresponding, to see if their own shops will be such a problem in the process of operation. Once the shop to make the customer "injured" things, the store wants to run a long time, I am afraid it will face a very big problem, so it needs to be handled with care.